by99 Frequently Asked Questions
Everything Bangladesh players need to know about registering, depositing via bKash and Nagad, withdrawing winnings, cricket betting, live casino games, bonuses, and keeping your by99 account safe and secure.
This comprehensive FAQ covers the most common questions asked by by99 players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and beyond. Whether you are a first-time visitor wondering how to sign up, an experienced player looking up withdrawal processing times, or someone who wants to understand how by99 keeps your account safe, you will find a clear, direct answer below. If your question is not covered here, our support team is available at [email protected] seven days a week.
Opening a by99 account is straightforward — just your mobile number, a password, and your date of birth. Our step-by-step registration process is optimised for mobile users across Bangladesh.
Deposits via bKash and Nagad are credited to your by99 account within minutes. Minimum deposit is just ৳200, making it easy for players of every level to get started without delay.
From BPL and IPL match betting to Evolution Gaming live tables, by99 covers the full range of games Bangladesh players love — with live in-play markets and real-time odds updates.
New by99 players receive a welcome bonus on their first qualifying deposit. Regular players benefit from reload bonuses, free spins, and seasonal campaigns tied to the IPL, Eid, and more.
by99 protects every transaction and account action with SSL encryption. Games are powered by certified RNG software from audited providers including Pragmatic Play and Evolution Gaming.
Deposit limits, session time caps, cool-off periods, and self-exclusion are all built into your by99 account settings — giving you full control over how you gamble, whenever you need it.
Account & Registration 5 Questions
Everything you need to know about signing up for a by99 account, verifying your identity, managing your login, and understanding account policies for Bangladesh players.
1 How do I create a by99 account?
Creating a by99 account takes under two minutes. Visit the by99 website, click the registration link, and fill in your mobile number, a secure password, and your date of birth to confirm you are 18 or older. Once you submit the form, a one-time verification code is sent to your mobile number. Enter the code to activate your account and you are ready to deposit and play.
2 What documents do I need to verify my by99 account?
by99 requires a valid government-issued photo ID for KYC verification — a National ID card (NID), passport, or driving licence are all accepted. You will also need to provide a selfie holding the document so our team can confirm the identity match. Verification is typically completed within 24 hours of submission and is required before your first withdrawal can be processed.
3 I forgot my by99 password — how do I reset it?
Use the 'Forgot Password' link on the by99 login page to trigger a password reset. Enter the mobile number registered to your account and by99 will send an SMS with a reset code. Enter that code, choose a new password, and log back in. If you no longer have access to your registered mobile number, contact [email protected] with your account details and proof of identity.
4 Can I have more than one by99 account?
No — by99 strictly allows one account per player. Registering multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently closed and any winnings forfeited. If you have accidentally created a duplicate account, contact by99 support immediately to have the duplicate closed without penalty.
5 How do I close my by99 account permanently?
To permanently close your by99 account, email [email protected] with the subject line 'Account Closure Request' and include your registered username and the reason for closing. Any verified balance remaining in your account will be refunded to your registered payment method before closure is finalised. If you are closing your account due to gambling concerns, please also consider by99's self-exclusion option for added protection.
Deposits & Withdrawals 7 Questions
Detailed answers about funding your by99 account and cashing out your winnings using bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers — including processing times, minimum amounts, and fees.
1 How do I deposit money into my by99 account using bKash?
To deposit via bKash on by99, log in to your account, go to the Deposit section, and select bKash as your payment method. You will see a by99 merchant bKash number displayed on screen. Open your bKash app, choose 'Send Money', enter the displayed number and your deposit amount, confirm the transaction, and then enter the bKash transaction ID into the by99 deposit form to complete the process. Deposits are credited within minutes.
2 How long does a Nagad deposit take to appear in my by99 account?
Nagad deposits on by99 are processed in real time and typically appear in your account within 1 to 5 minutes of the transaction being confirmed. If your deposit has not appeared after 15 minutes, take note of the Nagad transaction ID from your Nagad app and contact by99 support with that reference number so the team can locate and manually credit your deposit.
3 What is the minimum deposit amount on by99?
The minimum deposit amount on by99 is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, or Sonali Bank, the minimum is ৳500. These thresholds are designed so that casual players and high-volume bettors alike can fund their accounts comfortably.
4 What is the minimum withdrawal amount on by99?
The minimum withdrawal from by99 is ৳500 for bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals have a minimum of ৳1,000. There is no maximum single withdrawal limit for verified accounts, though very large withdrawals may be split across multiple transactions for processing reasons. Withdrawal requests submitted before 20:00 BST are typically processed the same day.
5 How long does a by99 withdrawal take to reach my bKash wallet?
by99 aims to process all bKash withdrawal requests within 1 to 4 hours during operating hours (09:00 – 23:00 BST, seven days a week). Requests submitted after 23:00 BST are queued and processed first thing the following morning. Bank transfer withdrawals typically take 1 to 2 business days. If your withdrawal has been pending for more than 6 hours during operating hours, please contact by99 support.
6 Are there any fees on deposits or withdrawals at by99?
by99 does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply their own standard transaction fees according to their own fee schedules. by99 recommends checking your mobile wallet provider's current fee structure, as these charges are outside of by99's control and are not reimbursable.
7 Can I deposit using a bank card (Visa or Mastercard) on by99?
by99 currently supports deposits via Visa and Mastercard debit cards issued by Bangladeshi banks as well as via mobile wallet services such as bKash, Nagad, Rocket, and Upay. Card availability may vary depending on your issuing bank and card type. If you experience a declined card transaction, try an alternative payment method or contact by99 support for guidance.
Games & Gameplay 6 Questions
Answers to common questions about cricket betting markets, live casino games, slots RTP, mobile compatibility, and fair play certification at by99.
1 What cricket betting markets are available on by99?
by99 covers a wide range of cricket betting markets including match winner, toss winner, top batsman, top bowler, total runs over/under, individual over runs, player performance props, and live in-play betting. Tournaments covered include the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Champions Trophy, and international Test, ODI, and T20I series featuring the Bangladesh Tigers and other major cricket nations.
2 Can I place live in-play bets on cricket matches at by99?
Yes — by99 offers live in-play betting on cricket, allowing you to place bets while a match is in progress. Odds update in real time based on the current match situation, including wickets fallen, run rate, and remaining overs. Live betting is available on a large selection of international matches and domestic tournaments including the BPL. A stable internet connection is recommended for the best live betting experience.
3 What is the RTP on by99 slot games?
Return to Player (RTP) percentages on by99 slot games vary by title but typically range from 94% to 97% for games supplied by Pragmatic Play, Microgaming, and NetEnt. The RTP for each game is published in its individual game information panel. by99 only hosts slot titles from certified game providers whose RNG (Random Number Generator) software has been independently tested and audited for fairness.
4 Is by99 available to play on mobile phones in Bangladesh?
Yes — by99 is fully optimised for mobile play and works on any modern smartphone or tablet browser without requiring an app download. The mobile site adapts to your screen size and supports all games, deposits, withdrawals, and account management features. Players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh can access by99 from any Android or iOS device via their mobile browser.
5 Are by99's live casino games fair and trustworthy?
by99's live casino games are supplied by licensed providers including Evolution Gaming and Ezugi, whose studios use certified random dealing procedures and are subject to independent third-party auditing. Live dealer games are streamed in HD from professional studios with real dealers, providing a transparent and verifiable experience. by99 does not host any in-house live games — all titles come from established, regulated providers.
6 What are the rules for betting on BPL matches at by99?
BPL match betting on by99 follows standard cricket betting rules. Bets are settled on the official match result as declared by the relevant governing body. In the event of a match being abandoned or reduced due to weather, bets may be voided or settled according to Duckworth-Lewis-Stern (DLS) method outcomes, depending on the specific market. Full BPL betting rules are available in the by99 Sports Betting Terms section of your account.
Bonuses & Promotions 4 Questions
How by99 bonuses work, what wagering requirements mean, how to claim ongoing promotions, and what happens when a bonus expires — all explained in plain English.
1 What welcome bonus does by99 offer to new players?
by99 offers a welcome bonus to newly registered players who make their first qualifying deposit. The bonus amount and percentage match are subject to change and the current offer is displayed on the by99 promotions page when you log in. All welcome bonuses are subject to wagering requirements — meaning you must bet the bonus amount a specified number of times before any bonus-derived winnings can be withdrawn.
2 What does 'wagering requirement' mean on by99?
A wagering requirement — sometimes called a playthrough requirement — specifies how many times you must bet your bonus amount before the resulting winnings can be withdrawn as real cash. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you need to place total bets of ৳20,000 using the bonus funds before a withdrawal is permitted. Full wagering conditions are detailed in the terms for each individual promotion.
3 How do I claim a by99 reload bonus or ongoing promotion?
by99 regularly offers reload bonuses, free spin promotions, and seasonal campaigns for existing players — for example, during the IPL season, Eid, or Pohela Boishakh. Log in to your by99 account and visit the Promotions section to see all currently active offers and their eligibility criteria. Some bonuses are applied automatically on qualifying deposits, while others require you to opt in or enter a promo code before depositing.
4 Do by99 bonuses expire if I do not use them?
Yes — all by99 bonuses carry an expiry period within which the wagering requirement must be completed. The expiry duration varies by promotion but is clearly stated in each offer's terms. If the wagering requirement is not met before the expiry date, the bonus amount and any associated winnings are forfeited automatically. by99 recommends reading the full terms of any bonus before opting in.
Safety & Responsible Gaming 3 Questions
How by99 keeps your account and personal data secure, what responsible gaming tools are available, the minimum age requirement, and how to access support if gambling is affecting your wellbeing.
1 Is by99 safe to use for players in Bangladesh?
by99 operates as a safe and reliable platform protected by SSL encryption across all transactions and account activity, ensuring that your personal and financial data is transmitted securely at all times. Player funds are held separately from operational funds. by99 uses verified payment partners including bKash, Nagad, and major Bangladeshi banks, and all game outcomes are determined by independently tested RNG software.
2 Is by99 legal in Bangladesh?
by99 is an online gambling platform accessible to adults aged 18 and above. by99 does not make specific claims about licensing from Bangladeshi government bodies and does not fabricate regulatory approvals. Players are personally responsible for understanding and complying with the gambling laws applicable in their own jurisdiction. by99 strongly encourages all users to review local regulations before registering.
3 How do I self-exclude from by99 if gambling is becoming a problem?
To self-exclude from by99, go to Account Settings, then Responsible Gaming, and select the self-exclusion option. Choose a period of 6 months, 1 year, 3 years, or permanent exclusion — your account will be suspended immediately and you will be removed from all marketing communications. Alternatively, email [email protected] with the subject 'Self-Exclusion Request' and our team will activate the exclusion within one hour. Self-exclusion cannot be reversed during the chosen period.
4 What is the minimum age to gamble on by99?
The minimum age to register and gamble on by99 is 18 years old. This applies to all players in Bangladesh regardless of the game being played. by99 verifies player age during the KYC identity verification process and any account found to belong to a player under 18 will be permanently closed, with deposits returned and all winnings forfeited. 18+ only — no exceptions.
Need help with problem gambling? If gambling has stopped being fun and has started causing stress, financial difficulty, or relationship problems, please reach out. Contact by99's responsible gaming support team at [email protected] with the subject line "Responsible Gaming Request". You can also find detailed guidance on self-exclusion, deposit limits, cool-off periods, and external support resources on our Responsible Gaming page. 18+ only. Play within your means.
Can't Find Your Answer? We're Here to Help
Our by99 support team is available seven days a week from 09:00 to 23:00 Bangladesh Standard Time. For responsible gaming requests — including self-exclusion and deposit limit changes — we respond within 2 hours and action urgent requests within 1 hour. You can also explore the rest of the by99 platform using the links below.
Contact by99 Support
For any question not covered in this FAQ — including account issues, payment queries, bonus disputes, or responsible gaming requests — email our support team directly. Use a clear subject line for the fastest response.
[email protected]18+ only. Gambling involves financial risk. Please play responsibly. by99 supports responsible gambling.