by99 builds responsible gaming safeguards directly into the platform so that every Bangladesh player has access to protective tools from the moment their account is created — no complicated opt-in process required.
Any by99 player can request a self-exclusion period ranging from 24 hours to permanent. Once activated, access to your account is suspended immediately and cannot be reversed until the chosen period has fully elapsed.
Set daily, weekly, or monthly deposit caps in Bangladeshi Taka directly from your account settings. Limits take effect immediately when reduced and cannot be raised without a mandatory 7-day cooling-off period.
by99 lets you set maximum session durations so that you receive an automatic alert and optional log-out when your chosen play time has been reached in a single sitting, helping you stay aware of time spent gambling.
Enable regular on-screen reality check notifications that display your session duration and net win/loss position at intervals you choose — from every 15 minutes to every 2 hours — keeping your gambling in perspective.
by99's responsible gaming support team is available seven days a week from 09:00 to 23:00 BST. If you feel that gambling is becoming a problem for you or someone close to you, reach out — we are here to help, not to judge.
1. Our Commitment to Responsible Gaming
by99 believes that online gambling should be an enjoyable leisure activity — not a source of financial stress, anxiety, or harm. As Bangladesh's trusted online casino and sports betting platform, we take our duty of care to players seriously. Responsible gaming is not an afterthought at by99; it is a core pillar of how we design and operate every aspect of the platform.
Our responsible gaming programme is built on four principles: Prevention (making protective tools easy to find and use), Awareness (educating players about the risks associated with gambling), Intervention (proactively identifying players who may need help), and Support (connecting players with the right resources when they need them).
We ask all by99 players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh to read this page carefully, make use of the tools available to them, and to always gamble within their personal financial means. If you ever feel that gambling is no longer fun, please use the tools on this page or contact our support team immediately.
2. Age Restriction — 18+ Only Strictly Enforced
by99 operates exclusively as an adults-only gambling platform. All players must be at least 18 years of age to create an account, make a deposit, or place any real-money wager on the by99 platform. This policy is non-negotiable and applies to every player in Bangladesh regardless of their location, device, or the game they wish to play.
Minimum Age: 18 Years Old
For adults aged 18 and above only. by99 verifies player age during the registration process and at the point of first withdrawal via our KYC (Know Your Customer) identity verification system. Players found to be under 18 will have their accounts permanently closed, all winnings forfeited, and deposits returned in accordance with our Terms & Conditions.
Protecting Underage Individuals
If you share a device with younger family members, by99 strongly recommends the following measures to prevent underage access to gambling websites:
- Never save your by99 login credentials in your browser's autofill on a shared device.
- Always log out of your by99 account when not actively using the platform.
- Use device-level parental control software to block gambling websites on shared devices.
- Keep your by99 account password private — do not share it with anyone, including family members.
- If you believe that a minor has accessed your by99 account, contact our support team immediately at [email protected].
Suspected Underage Player? If you have reason to believe that an individual under the age of 18 is using the by99 platform — whether via your account or a separately registered account — please report this to [email protected] without delay. by99 will investigate all such reports promptly and confidentially.
3. Recognising Problem Gambling
Problem gambling — sometimes called gambling disorder or gambling addiction — is a recognised behavioural condition characterised by a persistent inability to control gambling behaviour despite negative consequences to one's finances, relationships, mental health, or daily life. It can affect anyone, regardless of age, income, or background. Early recognition is the most important step toward getting help.
by99 trains its support team to monitor for behavioural patterns that may indicate a player is experiencing difficulties, such as rapidly escalating deposit frequency, repeated unsuccessful attempts to close or restrict an account, and unusual gambling session patterns. However, we also encourage players themselves to reflect on their gambling habits honestly and regularly.
Remember: Identifying a gambling problem is not a sign of weakness — it is an act of self-awareness and courage. by99's responsible gaming tools are available to all players at any time, and our support team will handle all enquiries with complete discretion and compassion.
4. Player Protection Tools
by99 provides a comprehensive suite of responsible gaming tools that are available to all registered players in Bangladesh at no cost. These tools are designed to give you meaningful control over how you gamble — covering time, money, and access. All tools can be activated via your account settings or by contacting our support team.
Set a maximum deposit amount per day, week, or month in BDT. Reductions take effect immediately; increases require a 7-day cooling-off period before they are applied.
Cap the amount you can lose per day, week, or month. Once your loss limit is reached, your account is automatically restricted from further real-money wagers until the period resets.
Define a maximum session length. When your session limit is reached you will receive a clear on-screen notification and the option to end your session immediately.
Receive periodic pop-up reminders showing your session time and net position at intervals from 15 minutes to 2 hours, helping you stay aware of how long you have been playing.
Take a short break from gambling by applying a cool-off period of 24 hours, 48 hours, 1 week, or 1 month. During a cool-off, your account remains accessible for withdrawals but real-money betting is suspended.
Request a full account suspension for 6 months, 1 year, 3 years, or permanently. Self-exclusion cannot be reversed during the chosen period — see the dedicated section below for full details.
How to Activate These Tools: Log in to your by99 account and navigate to Account Settings → Responsible Gaming. All tools listed above are available there. If you are unable to access your account settings or need assistance activating a tool urgently, contact our support team at [email protected] — we will apply the restriction on your behalf within one hour of your request.
5. Self-Exclusion Permanent Option Available
Self-exclusion is by99's most powerful responsible gaming tool. It allows you to voluntarily suspend your access to the by99 platform for a defined period or permanently, giving you a complete break from gambling when you feel you need one. by99 takes self-exclusion requests extremely seriously and processes all requests within one hour.
Available Self-Exclusion Periods
- 6 months — suitable for players who need a substantial break to reassess their gambling habits.
- 1 year — recommended for players who have identified a recurring pattern of problematic gambling behaviour.
- 3 years — for players who need a long-term restriction to fully address a gambling problem.
- Permanent (indefinite) — for players who wish to stop gambling on by99 permanently. Permanent self-exclusion cannot be reversed under any circumstances.
What Happens When You Self-Exclude?
- Your by99 account is suspended immediately upon activation of self-exclusion.
- All active bonuses and pending promotional offers are cancelled and forfeited.
- Any verified real-money balance remaining in your account will be returned to your registered bKash, Nagad, Rocket, or Upay payment method within 5 business days.
- You will be unsubscribed from all by99 marketing communications for the duration of your exclusion.
- by99 will make reasonable efforts to prevent any new account registrations using your identity details during the exclusion period.
- The exclusion period cannot be shortened or reversed. Only after the full period has elapsed may you contact by99 to request reinstatement, and a mandatory 24-hour reflection period will apply before reinstatement is processed.
Need to Self-Exclude Right Now? Email [email protected] with the subject line "Self-Exclusion Request" and include your registered username and desired exclusion period. Our team will confirm and activate the exclusion within one hour. You do not need to give a reason. All self-exclusion requests are handled with complete confidentiality.
6. Deposit & Spend Limits
Managing how much money you deposit into your by99 account is one of the most practical steps you can take to keep gambling within your means. by99's deposit and spend limit tools are designed to give Bangladesh players firm, reliable financial boundaries that the platform itself enforces — removing the temptation to exceed a personal budget in the heat of the moment.
Deposit Limit Options
You can set a maximum deposit amount in Bangladeshi Taka (BDT) on any of the following cycles:
- Daily deposit limit — the maximum total amount you may deposit across all payment methods (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, etc.) within a single calendar day (00:00–23:59 BST).
- Weekly deposit limit — the maximum total you may deposit within a rolling 7-day period.
- Monthly deposit limit — the maximum total you may deposit within a calendar month.
There is no minimum or maximum value you must set — the limit is entirely your choice. A common recommendation for recreational players is to set a monthly deposit limit equal to a comfortable discretionary entertainment budget, treating it in the same way as a cinema or dining-out budget.
How Limit Changes Work
Reducing a limit: Takes effect immediately. If you reduce your daily deposit limit from ৳5,000 to ৳2,000, the new lower limit applies from the moment you save the change — even if you have already deposited during that day.
Increasing a limit: Subject to a mandatory 7-day cooling-off period. This delay is intentional — it gives you time to reconsider whether the increase is genuinely appropriate and prevents impulsive decisions made during a losing streak.
Removing a limit entirely: Treated the same as an increase and subject to the same 7-day cooling-off period before the removal takes effect.
Loss Limits & Wager Limits
In addition to deposit limits, by99 also offers loss limits (capping your net losses per day, week, or month) and wager limits (capping the total stake value of bets placed per day, week, or month). These tools work independently of deposit limits and can be combined to create a comprehensive personal financial boundary around your gambling activity. All limit settings are available in Account Settings → Responsible Gaming.
Recommended Starting Limits for New Players
by99 recommends that all new players set at least a monthly deposit limit before making their first deposit. As a general guideline, your total monthly gambling budget across all platforms should not exceed 5% of your disposable monthly income — that is, the money remaining after essential household expenses such as rent, food, utilities, and transport have been covered. Never gamble with money allocated for essential living costs, savings goals, or family obligations.
7. Support Resources
If you believe that gambling has become a problem for you or someone you care about, please know that help is available. by99 encourages all players experiencing gambling-related difficulties to seek professional support. The following types of resources can provide confidential guidance, counselling, and practical assistance:
Types of Support Available
Professional counsellors who specialise in behavioural addictions can help you understand the root causes of problem gambling and develop strategies to regain control. Many services offer confidential sessions via telephone, video call, or in person.
Organisations such as Gamblers Anonymous run peer support groups where individuals affected by problem gambling can share experiences and support one another through recovery in a structured, non-judgmental setting.
Problem gambling affects not just the individual but also family members and loved ones. Dedicated family support services can help relatives of problem gamblers understand the condition and find ways to provide meaningful support.
If gambling has led to a mental health crisis, financial emergency, or thoughts of self-harm, please contact a mental health crisis helpline immediately. In Bangladesh, the National Mental Health Helpline is available to provide urgent support.
Financial Counselling
Problem gambling frequently results in significant personal debt. If you have accumulated debt as a result of gambling, by99 encourages you to seek advice from a qualified financial counsellor who can help you create a debt management plan, negotiate with creditors, and rebuild your financial stability. Many such services are available free of charge or at low cost through non-profit organisations in Bangladesh.
A Note on Recovery: Recovery from problem gambling is absolutely possible. Many people across Bangladesh and around the world have overcome gambling addiction and gone on to lead fulfilling, financially stable lives. Seeking help is the most important and courageous step you can take. by99 is proud to support every player who chooses to take that step.
Practical Tips for Safer Gambling
- Always set a budget before you start playing and stop when it is spent — regardless of whether you are winning or losing.
- Treat gambling as entertainment, not as a way to make money or recover financial losses.
- Take regular breaks during gaming sessions — stand up, move around, and refresh your perspective.
- Do not gamble when you are tired, stressed, upset, intoxicated, or under the influence of any substance that affects your judgment.
- Balance gambling with other leisure activities — sports, socialising, hobbies, and family time in Dhaka, Chittagong, Sylhet, or wherever you are based.
- Keep track of your gambling spend over time using by99's transaction history feature in your account.
- Never borrow money to fund gambling, and never use credit cards or loan facilities for deposits.
- Be honest with yourself about your gambling habits. If something feels out of control, act on that feeling promptly.
8. Contact Our Support Team
by99's dedicated responsible gaming support team is available seven days a week to help players with any gambling-related concerns. Whether you need to activate a protective tool, request a self-exclusion, ask a question about your account, or simply talk through how you are feeling about your gambling, our team is here to listen and to help — without judgment.
Responsible Gaming Support
For all responsible gaming enquiries — including self-exclusion requests, deposit limit adjustments, cool-off period activations, and general advice about gambling safely — please contact us at:
[email protected]Use the subject line "Responsible Gaming Request" for the fastest possible response. We acknowledge all responsible gaming emails within 2 hours and fulfil urgent tool activations (self-exclusion, cool-off) within 1 hour of receipt during support hours.
Support Hours
Mon – Sun
09:00 – 23:00 BST
Urgent Requests
Self-exclusion & cool-off
Activated within 1 hour
Time Zone
Bangladesh Standard Time
(BST, UTC+6)
by99 is committed to continuous improvement in the responsible gaming space. We regularly review our player protection tools, support processes, and staff training programmes to ensure that we are meeting the highest possible standards of player welfare. Your safety and wellbeing will always come before commercial considerations at by99.
Thank you for taking the time to read this Responsible Gaming page. We hope that by99 remains a source of genuine entertainment and excitement for you — safely, sustainably, and always within your means. Play smart, play safe, and enjoy the experience. 18+ only.